Returns

Your Satisfaction, Our Priority

At Affordable Dungeon, we pride ourselves on providing quality products catering to your desires. However, we recognize that there may be occasions when a product may fail to meet your expectations. Here's our comprehensive returns policy to ensure a smooth and hassle-free process for our valued customers.

 

1. Contacting Us

If you're considering returning a product, it's essential to contact us within 14 business days of receiving your package. Please contact us using our contact form, call or text (857) 264-0107‬ with your order details and the reason for return so we can assist you promptly.

2. Condition of Returns

For the health and safety of our customers and staff, we strongly prefer items to be unused for returns. By "unused," we mean the product should not have been worn or introduced to the body in any way. We understand this might seem obvious, but it's a crucial point to emphasize given the nature of our products.

3. Restocking Fees

While we strive to provide a hassle-free return experience, some returned items may be subject to a restocking fee if the product is not defective. This fee helps cover some of the costs incurred in processing the return. It ensures we can continue offering competitive prices. The exact fee will be communicated to you by our support team when discussing the return.

4. Processing Your Return

Once we receive your returned item and it passes our quality checks, we'll initiate the refund or exchange process. The refunded amount might take a few days to reflect in your account, depending on your original payment method.

 

Questions?

If you have any questions about our return policy or if you need updates about an order you've placed, please don't hesitate to contact us or give us a call at 857 264 0107.